inlingua School of Languages
 

Feedback System


inlingua is committed to building up a trusting and harmonious relationship with students and emphasises on continuous improvement to meet the demands of students today. Your feedback is important and will help us improve in providing a more conducive environment for language learning.


In the same way that we test our students with progress tests, we like to regularly review our school and our school systems as well. In order to measure the degree of Student Satisfaction, we regularly seek feedback through End-of-course questionnaires as well as the Suggestions, Complaints and Compliments Feedback Form available at the Reception Counter.


Depending on the nature of the feedback or complaint, the member of the EMB under whose area of competence the complaint falls will analyse the complaint. If a complaint can be resolved immediately, the EMB member will take the necessary initiative. If not, the complaint will be discussed by all members of the EMB and a long-term solution found. In exceptional circumstances, an extraordinary general meeting of the EMB may be held to resolve a problem arising from a complaint.


In the case of a complaint, the School will investigate and attend to your feedback within 21 working days.


If the matter remains unresolved or you are unsatisfied with the outcome, you may approach the CPE Student Services or participate in the Committee for Private Education’s (CPE’s) appointed Dispute Resolution Scheme.


Feedback Procedure