Q: What is EduTrust and how is it relevant to my learning? How does EduTrust make inlingua better?
EduTrust is a voluntary certification scheme for private education institutions (PEIs) in Singapore. The scheme is administered by the Committee for Private Education (CPE), a committee tasked by the Ministry of Education (MOE) to regulate, develop and raise quality standards in the private education sector in Singapore.
EduTrust provides a gold standard for designing inlingua’s academic programmes and managing the operations of our school. With EduTrust, you can guarantee the quality of your education and the support you receive from all aspects of our institution.
Q: What are your operating hours?
We are open from 8AM to 9PM on weekdays, 8AM to 3PM on Saturdays and are closed on Sundays and public holidays.
View a list of public holidays here.
Q: How do I get to inlingua by public transport?
We are located at 51 Cuppage Road #10-12, just a short distance from Somerset MRT Station.
MRT (Subway)
1. Take the train to Somerset MRT station (NS23).
2. Take Exit B to Orchard Road.
3. Cross Orchard Road and turn right towards The Centrepoint Shopping Centre.
4. The 51 Cuppage Road building is right behind The Centrepoint Shopping Centre.
Bus
There are bus stops along Orchard Road within 5 minutes on foot from the school.
To the bus stop opposite Meritus Mandarin Hotel:
Bus 36, 77, 124, 128, 143, 162, 162M, 167, 171, 174, 174e, 190, 518, 518A, 587, 590, 598, 700, 700A, 731, 971E
To the bus stop at Midpoint Orchard:
Bus 7, 14, 14e, 16, 65, 106, 111, 123, 175, 502, 502A
Q: What’s the right language level for me?
If you have never studied the language before and wish to start from the beginning, the A0 is definitely the right level for you. If you have studied the language before, it would be useful to book a free placement test and let our teachers help you find a class that best matches your abilities.
You can book a free placement test
here.
Q: How long does it take to complete a level?
It depends on the level. The A1 level can be completed in 100 hours, whereas higher levels take longer. Our levels are aligned to the Common European Framework of Reference for Languages (CEFR) and the duration of each level follows the recommendations of most educational institutions such as the University of Cambridge.
You can read more about our levels and learning outcomes
here.
Q: Are language courses at inlingua SkillsFuture claimable?
Due to new policies, our courses are no longer SkillsFuture claimable. We’re working on delivering more SkillsFuture claimable courses soon.
Q: How are classes taught at inlingua? What will I learn?
Our teachers are trained in the communicative approach, an approach to language teaching that emphasises interaction and the use of language in real-life situations. Each course has different learning objectives that increase in difficulty according to your level of competence. We help you practice speaking, listening, reading and writing so that you can develop the full range of language skills.
You can find out more about inlingua’s approach to learning
here.
Q: How many students are there in a class?
We keep our class sizes small so that we can maximise your opportunities for interaction and participation. Typically, we have about 6 students per class, although we can accommodate class sizes from 4 to 15.
Q: How long is a lesson?
Each lesson is 2 hours long and each hour is 50 minutes followed by a 10-minute break.
Q: What’s the timetable of the Standard and Accelerated programmes?
Our Standard and Accelerated programmes are run between Monday and Saturday. Lessons can be once, twice, thrice or five times per week. Lessons are offered at different times of the day, afternoon and evening with each lesson lasting 2 hours.
Q: What’s the timetable of the Intensive programmes?
Intensive courses are a Monday to Friday course with lessons in the morning or afternoon.
For Intensive 25, there are two daily lessons of two hours each, with one hour of self-access to our listening programme.
For Intensive 35, there are two daily lessons of two hours each, with one hour of self-access listening and two individual lessons with a private teacher lasting an hour each.
Lessons are usually scheduled between 9AM and 6PM.
Q: I am interested in your courses. How do I enrol for a class?
Awesome! First, select a course you want to enrol in. You can easily select your preferred course by visiting the page of the language or programme you are interested in. An apply button should appear on the course card shown under the available courses.
Next, you will be prompted to confirm your course and fill out the remainder of the application form with your contact information. Make sure to check through your personal and course details before you submit.
Once we receive your application, we will contact you with some final instructions and officially enrol you if nothing else is required. You can read more about our enrolment process here.
Q: I can’t find the course I am looking for. What shall I do?
If you can’t find the course you are looking for or you are unsure which is the best course for you, just drop us a message and one of our advisors will get in touch with you to help you find the most suitable programme to meet your needs. Get in touch with us
here.
Q: I am interested in your courses but the timing doesn’t match my schedule. What can I do?
No worries. We normally adjust our timetables to meet the needs of our students. Just drop us a message with your preferred start date and suggested timing, and we will do our best to start a new class that matches your schedule. Get in touch with us
here.
Q: Is it possible to conduct the course at my workplace instead of the school?
Yes. We regularly conduct classes at our clients’ office, although we may arrange an additional transport fee if your office is far from our school’s premises.
Q: What happens if I miss a lesson? Can I have a make-up lesson?
If you miss a lesson, the lesson can’t be replaced but you can request for the class notes and some guidance from your teacher on how to catch up. If you wish to book a make-up lesson, this can be arranged for an additional fee. Get in touch with us
here.
Q: I am interested in a course but it has already started. Can I still join?
Sure. Provided you haven’t missed more than 3 lessons, we can arrange make-up lessons to help you catch up with the programme. After that, you can join a class that has already started. If you have missed more than 3 lessons, it may be better for you to wait for the next starting course. Get in touch with us
here.
Q: What happens if a lesson falls on a public holiday?
Standard and Accelerated courses are not scheduled on public holidays — the start and end date of the courses take into account public holidays so that you never have to miss a lesson. Lessons on Intensive courses that fall on public holidays can’t be replaced. However, the programme will be adjusted so that you are always on target with the objectives of the syllabus.
Q: Can I take a break from a course and resume it later?
It depends. If you enrolled in a Standard or Accelerated course, you can’t take holidays and missed lessons won’t be replaced.
If you are enrolled in an Intensive course, you may be able to apply for holidays subject to the management’s approval and in compliance with your attendance requirements for Student Pass (if applicable).
Q: I am sick and I can’t attend a lesson. Can I be excused?
Sure. If you are enrolled in a Standard, Accelerated and Intensive course and you are not on a Student Pass/Visa, you can be excused from attending the lesson, but the lesson won’t be replaced.
If you are enrolled in an Intensive course and you are on a Student Pass/Visa, you will have to visit a doctor and obtain a medical certificate to be excused from attending the lesson. The lesson won’t be replaced. As per Immigration policies, your attendance is communicated to the authorities every two weeks and if your absence is not supported by a medical certificate, there is a risk of your attendance falling below the requirement. It’s good practice to inform the school every time you feel unwell so that we can give you support.
Q: I am interested in an online course. How are online courses delivered?
In the same way our face-to-face classes are delivered, but from the comfort of your home or wherever you are. Our online courses are conducted on the Zoom or Microsoft Teams platform which allow us to deliver very interactive lessons that stay true to our approach to learning and that ensure high levels of participation from all students.
Q: I want to enrol in an online course. What technology do I need?
You need a device that can connect to the internet and a reliable internet connection. We recommend using a computer (with a camera) as mobile phones and tablets can have limited functions, such as not being able to receive files in the chat.
Q: Can I transfer to another course after enrolment?
Yes, this is possible. You can read more about our transfer policy
here or speak to one of our advisors to find out more. Get in touch with us
here.
Q: Can I withdraw from a course after enrolment?
Yes, this is possible. You can read more about our withdrawal policy
here or speak to one of our advisors to find out more. Get in touch with us
here.
Q: Will I get a certificate after I complete the course?
If you meet the award criteria, you will be eligible for a Certificate of Attendance or a Certificate of Achievement. You can read more about our awards policy
here.
Q: Is the inlingua certificate recognised?
Yes, the inlingua certificate is recognised by many employers and institutions around the world. However, it is not an official language proficiency certificate like the IELTS, TestDaF, HSK or JLPT. You should check with your employer or institution if they accept inlingua certificates. If you are interested in an official language proficiency certificate, you can read more about our exam preparation classes
here.
Q: What is the mix of student nationalities at inlingua?
We have a very international atmosphere at inlingua with students coming from over 70 different countries. In the Standard and Accelerated programmes, the 10 most popular countries are Singapore, India, Malaysia, Philippines, China, Indonesia, United States, South Korea, United Kingdom and Vietnam. In the Intensive programmes, the 10 most popular countries are Japan, China, South Korea, Indonesia, Taiwan, Russia, Thailand, Vietnam, Singapore and Australia.
Q: I’m not from Singapore. Do I need to apply for a Student Pass/Visa if I want to study at inlingua?
No, unless you want to enrol in an Intensive programme which is longer than 4 weeks. If you want to enrol in one of our Standard or Accelerated programmes, there is no need to apply for a Student Pass/Visa.
Q: Can inlingua help with my Student Pass/Visa application?
Certainly. If you are applying for an Intensive course longer than 4 weeks, we will be able to help you with your Student Pass/Visa application. You can read more about the application process
here.Q: How long does it take to apply for a Student Pass/Visa?
A new Student Pass/Visa application usually takes about 4 weeks, although it may take even longer. It’s good practice to plan your course in advance and allow sufficient time for your application to be processed.
You can read more about applying for a Student Pass/Visa here or speak to one of our advisors for more information. Get in touch with us here.
Q: Is there a registration fee?
Yes. We charge a one-time registration fee of S$20 when you join the school for the first time. This is a charge to cover all administrative costs involved in the admission process.
Q: Are course materials included in the price?
No. We charge for course materials separately because some books can be used across multiple courses. The price for course books cost as little as S$15 whereas others cost more. You can check the material cost for your course with one of our course advisors. Get in touch with us
here.Q: Are your course prices GST/VAT inclusive?
Yes. All our fees are inclusive of GST/VAT.
Q: How do I make a payment?
You can pay cash at the school or by cheque, NETS, PayNow, Internet banking or Flywire. You can read more about our payment methods
here.Q: Can I ask for a refund?
Certainly. If you have good reason to ask for a refund, we will do our best to accommodate your request. You can read more about our refund policy here.
Download our price list.
