Public holidays
Please note that the School will be closed on Public Holidays. Operating hours may vary on the eve of Public Holidays.
Intensive courses that fall on Public Holidays are not replaced but the weekly syllabus will be covered.
Standard and Accelerated courses are arranged in such a way that they are not held on Public Holidays.
View the complete list of public holidays.
School regulations
We have a number of policies and regulations to ensure that you can focus on your studies in a safe and conducive learning environment.
Find out more about our school regulations and policies.
Attendance and lateness
Students are expected to attend and be punctual for all lessons. Lateness is recorded by the teachers in the class registers.
Absences should be accompanied by valid reasons or a medical certificate.
Absence/Lateness excuse forms and Holiday Request forms can be obtained from the School’s Reception.
All requests are subjected to approval.
Attendance requirements
Student Pass Holders: 90%
All other students: 80%
Student Pass holders who fail to attend classes for a continuous period of 7 days (or more) or fall below the 90% attendance rate without any valid reason, will be reported to the Singapore Immigration Authorities (ICA) and the Student Pass may be terminated.
Transfers
Course transfer refers to a student request for a transfer to another course within inlingua prior to the completion of the course where the student is currently enrolled.
Withdrawals
Course withdrawal refers to a student’s request for withdrawal from a course prior to the completion of the course where the student is currently enrolled.
Deferment
Course deferment refers to a student’s request to delay his/her study of the course and/or to carry forward his/her paid fees to a later period.
Extension
Course extension refers to a student’s request to extend his/her study of the course.
Refunds
The guiding policy of the School regarding the Refunds is to ensure that refund applications are dealt in a timely, fair and professional manner.
Find out more about our Transfers, Withdrawals and Refunds policy.
Download our Transfers, Withdrawals and Refunds form.
Appeal policy
If you are dissatisfied in any way with your Progress Test results, you may lodge an appeal by filling out our “Progress Test Result Appeal Form” available at the School’s Reception Counter.
Find out more about our Appeal policy.
Download our Appeal form.
Feedback system
We are committed to building trust and listening to our students and we emphasise on continuous improvement to meet the expectations of our students. Your feedback is important and will help us improve in providing a conducive environment for language learning.
Find out more about our feedback system.
Dispute resolution system
Students who wish to provide feedback may fill out the Suggestions, Complaints and Compliments Feedback Form available at the Reception Counter. All complaints, minor or major, and actions taken to resolve them are recorded and brought to the attention of the Executive Management Board (EMB). These forms are analysed by the EMB and used for purposes of continual improvement of the school’s systems.
Find out more about our dispute resolution system.
Service quality targets
In every aspect of our business, we are focused on providing superior service and customer satisfaction. We aim to respond to your requests in the shortest possible time.
Acknowledgement to feedback: 1 working day
Course transfer / withdrawal: 7 working days
Process refund (subject to approval): 7 working days
Dispute resolution: 21 working days
Release of progress test results: 3 working days
Privacy policy
Find out more about our privacy policy.