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        Home Resources Policies and regulations

        Policies and regulations

        Find out more about our school’s policies and regulations.

        Public holidays
        School regulations
        Attendance & lateness
        Transfers, withdrawals & refunds
        Appeal policy
        Feedback system
        Dispute resolution system
        Service quality targets
        Privacy policy
        Public holidays

        Public holidays

        Please note that the School will be closed on Public Holidays. Operating hours may vary on the eve of Public Holidays.

        Intensive courses that fall on Public Holidays are not replaced but the weekly syllabus will be covered.

        Standard and Accelerated courses are arranged in such a way that they are not held on Public Holidays.

        View the complete list of public holidays.

        School regulations

        School regulations

        We have a number of policies and regulations to ensure that you can focus on your studies in a safe and conducive learning environment.

        Find out more about our school regulations and policies.

        Attendance & lateness

        Attendance and lateness

        Students are expected to attend and be punctual for all lessons. Lateness is recorded by the teachers in the class registers.

        Absences should be accompanied by valid reasons or a medical certificate.

        Absence/Lateness excuse forms and Holiday Request forms can be obtained from the School’s Reception.

        All requests are subjected to approval.

         

        Attendance requirements

        Student Pass Holders: 90%

        All other students: 80%

        Student Pass holders who fail to attend classes for a continuous period of 7 days (or more) or fall below the 90% attendance rate without any valid reason, will be reported to the Singapore Immigration Authorities (ICA) and the Student Pass may be terminated.

        Transfers, withdrawals & refunds

        Transfers
        Course transfer refers to a student request for a transfer to another course within inlingua prior to the completion of the course where the student is currently enrolled.

        Withdrawals
        Course withdrawal refers to a student’s request for withdrawal from a course prior to the completion of the course where the student is currently enrolled.

        Deferment
        Course deferment refers to a student’s request to delay his/her study of the course and/or to carry forward his/her paid fees to a later period.

        Extension
        Course extension refers to a student’s request to extend his/her study of the course.

        Refunds
        The guiding policy of the School regarding the Refunds is to ensure that refund applications are dealt in a timely, fair and professional manner.

        Find out more about our Transfers, Withdrawals and Refunds policy.

        Download our Transfers, Withdrawals and Refunds form.

        Appeal policy

        Appeal policy

        If you are dissatisfied in any way with your Progress Test results, you may lodge an appeal by filling out our “Progress Test Result Appeal Form” available at the School’s Reception Counter.

        Find out more about our Appeal policy.

        Download our Appeal form.

        Feedback system

        Feedback system

        We are committed to building trust and listening to our students and we emphasise on continuous improvement to meet the expectations of our students. Your feedback is important and will help us improve in providing a conducive environment for language learning.

        Find out more about our feedback system.

        Dispute resolution system

        Dispute resolution system

        Students who wish to provide feedback may fill out the Suggestions, Complaints and Compliments Feedback Form available at the Reception Counter. All complaints, minor or major, and actions taken to resolve them are recorded and brought to the attention of the Executive Management Board (EMB). These forms are analysed by the EMB and used for purposes of continual improvement of the school’s systems.

        Find out more about our dispute resolution system.

        Service quality targets

        Service quality targets

        In every aspect of our business, we are focused on providing superior service and customer satisfaction. We aim to respond to your requests in the shortest possible time.

        Acknowledgement to feedback: 1 working day

        Course transfer / withdrawal: 7 working days

        Process refund (subject to approval): 7 working days

        Dispute resolution: 21 working days

        Release of progress test results: 3 working days

        Privacy policy

        Privacy policy

        Find out more about our privacy policy.

        Stay in touch with us

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          Contact us

          • (+65) 6737 6666
          • (+65) 9011 5994
          • info@inlingua.edu.sg
          • 51 Cuppage Road #10-12, Singapore 229469

          EduTrust

          Copyright © 2021 inlingua School of Languages Pte Ltd. All rights reserved.
          Committee for Private Education (CPE) Registration No. 197801468Z (renewed for 25 Aug 2022 – 24 Aug 2026).
          • About
            • Our story
            • Learning at inlingua
            • Meet the team
            • Careers
            • FAQs
          • Our courses
            • General skills
            • Online learning
            • Private courses
            • Young learners
            • Academic courses
            • Proficiency tests
            • Business and occupational courses
            • Teams and organisations
            • Teacher training
            • Groups
          • Our courses
            • General skills
            • Online learning
            • Private courses
            • Young learners
            • Academic courses
            • Proficiency tests
            • Business and occupational courses
            • Teams and organisations
            • Teacher training
            • Groups
          • Languages
            • Arabic
            • Burmese
            • Cantonese
            • Chinese
            • Dutch
            • English
            • French
            • German
            • Hindi
            • Hokkien
            • Indonesian
            • Italian
            • Japanese
            • Khmer
            • Korean
            • Lao
            • Malay
            • Portuguese
            • Russian
            • Spanish
            • Tagalog
            • Thai
            • Vietnamese
          • Languages
          • Resources
            • Free placement test
            • General course information
            • Enrolment and student visa
            • Policies and regulations
            • Price list
            • Accommodation for students
            • COVID-19 Advisory
            • Recruitment resources
          • Offers
          • Blog